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5 docs tagged with "knowledge"

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Files Management

How to upload, organize, preview, share, and process files, including customer assignment, synced folders, mailboxes, and the processing pipeline

Files Pipeline Configuration

How tenant administrators configure automatic extract, categorization, ingest, taxonomy, OCR, and pipeline maintenance

Files Processing Pipeline

How uploaded, imported, and synced files are extracted, categorized, and ingested into the knowledge base

Knowledge Management

How to manage vector indices, ingest documents, organize content with categories, and run semantic search across your knowledge base

Organization-Scoped Resources

How to scope files, knowledge entries, and chat personas to specific organizations, and how visibility rules apply across features